Service and maintenance agreements, tailor-made to meet your needs
Integrated Service Contracts
Modular Contract Levels for Your Specific Needs
We offer three primary levels of involvement to fit your operational reality and risk tolerance:
White (Inspection Level)
Expert technical audits, telematics monitoring, and health reports for self-maintained fleets.
Blue (Preventive Level)
Includes all scheduled maintenance, genuine parts, lubricants, and labor. Guaranteed OEM compliance.
Gold (Total R&M Level)
Full technical and financial risk transfer to SMT. Includes all repairs, emergency interventions, and component coverage for total peace of mind.
Every operation has unique requirements.
Parts Supply Agreements
Fixed-price protection on all maintenance and wear parts for the duration of your contract.
Consignment Stock Management
SMT-owned inventory placed directly at your facility to ensure zero-delay repairs and eliminate VOR (Vehicle Off Road) incidents.
Onsite Technical Residency
Dedicated SMT engineers based at your remote site for 24/7 technical oversight and immediate response.
Predictive Digital Monitoring
Continuous fleet oversight via OEM telematics (CareTrack/ActiveCare) to prevent failures before they impact production.
Integrated Training Audits
Periodic operator audits and refreshers included to maintain peak jobsite productivity.
Extended Protection: The 2-Year Warranty & EPP Integration
Our Service Contracts act as a shield for your capital investment. We provide exclusive warranty extensions that go far beyond standard industry offers, ensuring your critical assets are covered against unforeseen technical failures.
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2-Year Fitted Parts Warranty:
Automatic access to our 2-year (or 6,000-hour) warranty on genuine Volvo parts when installed by our certified technicians—covering both parts and labor.
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Extended Protection Plans (EPP)
Modular coverage for Powertrain and Hydraulic systems, safeguarding the "heart" of your machine for up to 5 years or 10,000 operating hours.
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Risk Transfer
We transform the financial risk of major component failure into a manageable, predictable operating expense (OPEX).
The Service Contract is the strategic "glue" that connects all SMT Africa technical expertise into a single point of accountability.
Spare Parts
All contracts are backed by our Belgium Logistics Hub for seamless global supply chain resilience.
Digital Services
Telematics provide the transparency needed for accurate hourly billing and predictive maintenance triggers.
Rebuild / CRC
Planned component overhaul cycles can be pre-negotiated within your contract to ensure long-term asset life extension.
Moving from Reactive Repair to Predictable Price-Per-Hour
In the African mining and construction sectors, the 'Price-per-Hour' model is the ultimate tool for financial control. By bundling Spare Parts, Training, and Maintenance into a single Service Contract, you eliminate the volatility of emergency repair bills. This strategic approach not only protects your cash flow but also ensures that the machine’s residual value is maximized through 100% OEM compliance and a documented service history.
Yes, through our Multi-Brand GET & Wear partnerships, we can provide supply and maintenance support for mixed fleets.
It shifts the financial burden of inventory to SMT while giving you immediate physical access to parts.
Yes, digital "Fuel & Environment" reports are a standard feature to help you reduce operational costs.
Contact our SMT Africa experts
Our experts are attentive to your personnel service contract needs. Ready to assist you in overcoming all your daily challenges with customized solutions.
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